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This is the private route to byline. Use it for anything that needs an answer meant only for you: a broken flow, trouble signing in, a question about your account or your records, a privacy or deletion request, a rights issue, an abuse report, or a security disclosure. Short notes are fine.

What you send arrives as an email to byline. The site stores none of it, and nothing here is published.

Ideas and feature requests have their own home. Post them on the byline feedback board, where other authors can vote on them and you can see what is already queued.